Terms & Conditions
STATEMENT OF OWNERSHIP
Gorgeous Gems is an online merchant located in Australia.
36 Melrose Crescent
Menora WA 6050
Australia
ABN 94918720921 – RESNICK FAMILY TRUST
Owned and Operated by Carol Resnick.
You can contact Carol on:
e: info@gorgeousgems.com.au
p: 0417 170 758
m: GORGEOUS GEMS
PO Box 2097
Yokine South
Western Australia 6060
PAYMENT METHODS
By Credit Card: We accept Visa, Master Card, American Express and JCB.
The checkout and account areas of Gorgeous Gems are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.
If you would like pay by other means please contact Carol on info@gorgeousgems.com.au or 0417 170 758
DELIVERY & POSTAGE
Allow 7 – 14 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested.
Orders cannot be cancelled once they have been dispatched.
We use Australia Post Platinum. Gorgeous Gems will not be held liable for the loss or damage of items delivered by Australia Post.
RETURN & EXCHANGE POLICY
Gorgeous Gems is committed to customer service and satisfaction and we guarantee to deliver your gorgeous gems in the condition depicted in our catalogue, since, unique to our website, this is the piece you will be purchasing. Natural imperfections can be found in all gems, but this will not affect the durability of the product.
In the unlikely event that you receive your purchase damaged or faulty (other than natural imperfections), you are entitled to return the purchase to Gorgeous Gems for an exchange, repair or a full refund of the purchase price at our discretion provided that it is returned within 14 days and in its original condition and not marked or worn in any way.
It is the responsibility of the client to return the purchase in a secure manner such as Australia Post Platinum Express or Registered Post with insurance and signature.
This guarantee is void should the article not be returned within 14 days, is not in its original condition (i.e. marked or worn), or if you have simply changed your mind.
At Gorgeous Gems we want YOU to be happy! If on arrival your Gorgeous Gem is NOT what you expected, return it securely as described above within 7 days and we will issue you with a store credit to be used within one month of date of purchase. At Gorgeous Gems it’s win win!
Return Address:
GORGEOUS GEMS
PO Box 2097
Yokine South
Western Australia 6060